Help:Getting support

To get free support for using or deploying Semantic MediaWiki, users may subscribe to the SMW user mailing list. The list is driven by an active user community, and answers to many questions can already be found in its archives here or there, so a web search may also help. Another helpful resource is the IRC Channel #semantic-mediawiki (requires just your browser) / #semantic-mediawiki (requires a special program) where you can chat with other users.

Every support request should include the URL of the affected wiki and page, or (if such a URL is not available) detailed information about the version of MediaWiki and all installed extensions used.

→ For support in developing and extending SMW, please see developer's support.

Commercial support

Commercial support, custom development services, and trainings for SMW are available from various sources. Service offerings can be announced on the Professional support page. Note that this is a publicly editable page, and that service providers listed there are neither explicitly selected, endorsed, or recommended by the SMW Project.

For bigger projects, the SMW Project is also directly cooperating with various commercial solution providers world-wide. Please contact Markus Krötzsch if you need further information on how to find the right partners.

Support for extensions

Extensions of SMW are often developed independently from the core SMW Project. Please check out an extension's website and installation files to find out whom to contact for support and where to report bugs. In general, questions related to extensions of SMW can also be discussed on the user mailing list.

Reporting bugs and feature requests

See Help:Reporting bugs.