Thread:Talk:SMWCon Fall 2013/The User's Perspective: Customer and Contact Management with Semantic MediaWiki/Review from Yury Katkov

Thanks for the description of your talk! Semantic CRM is very interesting case indeed. You've mentioned the great potential of semantic tools, can you describe this section further?
 * 1) What's the predictive functionality? Do you mean the features like recommended systems? Do you have any ideas of how this can be done?
 * 2) running semantic analyses of free text content. I'm very excited of the idea to use the Natural Language Processing tools in conjunction with SMW. Do you have ideas of which tools to use? Or maybe you have interesting usecase of the task where NLP can help when used in SMW?